Outlook hangs indefinitely while downloading the outlook address book oab showing 18 of 8 messages. When a user tries to manually update in outlook it. Problems with offline address book intermedia knowledge base. I cannot downloadupdate the global address list gal and offline address book oab on my outlook 2010 clients. Rather than waiting 24 hours for outlook to update the offline address book on its own, you can force an update via the sendreceive menu button. After resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Remote users cant download offline address book over rpc.
The issue with the oab download not working has been investigated by the outlook product team. Im currently using microsoft office outlook 200320072010 and when i tried to download my offline address book. The offline address book oab does not display the global. When you start a manual download of the offline address book oab from an. The two exchange servers in question are loadbalanced. In an exchange server 2010 organization it is normal for there to be some delay before administrative changes appear in the address book for outlook users for example, a staff member changes surnames and the help desk updates their active directory account with the new name. Events that are similar to the following are added to the synchronization log. The 0x8004010f errors occur when there is a failure downloading the offline address book. For every recipient entry, the following information is displayed. Here are stepbystep instructions for downloading and importing your outlook address book. Once test is complete click xml tab then check the xml for it should be something like. The first step is to go to sendreceive tab and hit the cancel all button. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the. When a microsoft outlook client tries to download the offline address book in microsoft outlook, the offline address book may not be downloaded successfully.
Offline address book connecting to microsoft exchange. How to download your address book in outlook 2016 and. They are working on a fix which is expected in the november 11th public update. Additionally, outlook clients automatically download offline address book updates every 24 hours. Updating the offline address book in exchange and outlook.
Sometimes, the user of outlook faces outlook 20032007 2010 20 and exchange 2010 20 offline address book. This week, the send and receive task in outlook 2007 sp2 and outlook 2010 started hanging while trying to download from exchange server. Vein may advantage simply because it countries not have enough messaging to run or succeed a. Exchange 2003exchange 2010 post migration galoab problem. In the popping up offline address book dialog box, click the choose address book box and select the address book you will download, and then click the ok button. In this post, we have discussed that what is outlook oab file, the location of. Use the following steps to determine if you are using the online gal for name resolution instead of local. We have been running exchange 2010 in our company for almost a year without any problem. Sendreceive sendreceive groups download address book you can manually update your oab rather than to wait 24 hours. Checking the clients oab directory \appdata\local\ microsoft \ outlook \offline address book\ \ empty. Last week we lost connection to our hosted exchange server, and.
Users can download offline address book oab by following these steps. Administering the offline address book in outlook microsoft support. If the offline star book current wasnt constant by starting chances 1 through 5, well this hags for updating address book in outlook 2010 hangs before you call majority support. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on that. Outlook 2010 released three hotfixes on february 12 20. In outlook 2010 and 20, you can also find out the download address book command with clicking the file info account settings download address book. It seems like i keep saying this, but, were almost ready thiiiiiiiiis close to fully deploy en masse exchange 2010 at but we keep running into little issues.
Note the default setting on exchange server 2010 and earlier. Sometimes, the user of outlook faces outlook 20032007201020 and exchange 201020 offline address book. From outlook 2007,outlook 2010 and so on, outlook downloads offline address book using the oab url webbased iis getoabvirtualdirectory fl name,url you got to specify the external url if you are going to use outlook anywhere. Click on file and then rightclick account settings. We honestly hadnt noticed this until it was reported about a week ago. When clients download oab over outlook 200320072010 editions. Problems with offline address book what is the global address list. The staff member may notice that when the address book is viewed in outlook their. This allows you to abort the update process when you are for instance on a slow or. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever.
If outlook isnt working on a large or long process, move on to the next step. On a machine that does not work, i try to manually download the address book, the process window is there but its not doing anything. I like cached mode because it acts as a buffer between the user and the. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010.
Establish connection between ms outlook account and microsoft exchange account. We recommend setting windows update to automatically download and install recommended. In testing the issue, i attempted to browse to the oab xml file manually through my web browser. To do so in outlook 201016, click the sendreceive tab.
The only things it shows is regarding autodiscover urls all ok and also ews and rpc urls all. Downloading offline address book fails learning every day. Sendreceive sendreceive groups download address book you can manually. How to get outlooks offline address book file location. If you cant download the offline address book for outlook, try selecting. Exchange 2010 and outlook 2010 offline address book download. Outlook hangs attempting to download offline address book. Outlook users complain that outlook gets stuck at send receive for hours. Outlook not responding, stuck at processing, stopped. Kb2760799 fixes an issue where room finder doesnt properly populate the room list. Outlook gets stuck at send receive while downloading offline address book oab for hours issue description. If repairing your outlook data files didnt resolve your issue, move on to the next step. Downloading the address book hangs and freezes exchange 2010.
The latest issue to hit us has been a problem with getting offline address books oab to download on. Once it has been cancelled, hit the work offline button. Outlook hangs indefinitely while downloading the outlook address book oab bob. They get stuck forever on offline address book is connecting to microsoft exchange. You can disable the option download changes since last sendreceive to make sure you get a complete fresh copy of the oab but this could take longer to download. Oab download fails with outlook 2007 clients on exchange 2010 server. Outlookaddressbookview is a simple utility that displays the details of all recipients stored in the address books of microsoft outlook.
Oab generation fails on ex 2010 after moved from 03. Outlook oab download fails with 0x80004005 and 0x8004010f. Outlook sendreceive hangs on offline address book last week we lost connection to our hosted exchange server, and autodiscovery did not redirect to the new server automatically. The latest issue to hit us has been a problem with getting offline address books oab to download on our outlook clients. Yes, i know you removed the check box from the owa vd but when overriding this permission a nfig file is created in the oad folder which has only access to the administrators. Close observation shows that outlook it trying to connect to exchange for downloading oab, but it is not happening and it stay there. Outlook may be slower to resolve names because there are. Download offline address book freezes in outlook 2010.
When you try to manually download the oab, this tasks hangs and hangs. Outlook does not have to be connected to the server to obtain a users details. Outlook hangs when connecting to exchange 2010 oab. Error 0x80072f06 is one outlook exchange sync issue that stops the oab downloading. Files in oab format can be opened with microsoft outlook 2010 in microsoft windows platforms. Offline address book oab intermedia knowledge base. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Can t download offline address book, either it hangs or. The oab file extension is known as offline address book and contains names, email addresses, and other contact information for microsoft outlook.
Exchange 2010 offline address book oab issue resolved. Outlook offline address book oab file is a collection of outlook address book, which contains the name, email address and other contact details of outlook users. Find answers to download oab 0x8004010f an object cannot be found from the expert. Read the knowledge base article on offline address book for more information. First logged on to the exchange 2010 server and run. Outlook does not finish send and receive of oab mcb systems. Cant download offline address book, either it hangs or. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. If you are still using outlook 2002xp or previous, the file names wont have a u in front of their name.
Issue with troubleshooting 0x8004010f when clients download oab over outlook 200320072010 editions. Offline address book fails to download in exchange 2010. The best laptops for business and productivity how to download your address book in outlook 2016. If your account is less than 24 hours old, the exchange server will not have generated the offline address book yet. Give outlook a few minutes to finish the process and it should start to work again. Therefore, if outlook is left running until the automatic oab download occurs, it can potentially take up to 48 hours before the problems described in the symptoms section are resolved.
The offline address book oab for exchange users is generated. How to find the offline address book url, which is used for oab downloads. We had to remove and readd the account in outlook for it to find the new server name, and that resolved the server connection and all emailcalendaretc is working again. The download never finishes, and the local oab files are not updated. Initial config our initial config has been documented fairly well on this blog. In the meantime if you are experiencing the issue you can uninstall the update, kb 2986204 to workaround the problem. Kb2597090 addresses an issues where outlook freezes when you try to download an offline address book oab that is outside a firewall. Download offline address book freezes in outlook 2010 noticed that a new email address was not showing up in the global address list in outlook 2010 for a few executives. Outlook hangs indefinitely while downloading the outlook. Users were appearing in online global address list webmail, etc.
The offline address book is generated every morning by 5. In order to do our oab config, i utilized two methods. Get solution to solve offline address book oab download failed in outlook 2016 107 using powershell. Cant download offline address book, either it hangs or get error. Email address, display name, address type msexchange or smtp, street address, phone number, created time, modified time works only with. The output of the testoutlookwebservices looks fine but does not mention any oab or owa url. The outlook clients must download the offline address book updates every 24. Note ive replaced my actual email address with emailaddress. Downloading the address book hangs and freezes exchange. Having problems downloading the oab after you have. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated. Exchange 2010 offline address book will not download.
Some initial investigation resulted in pointing the finger at the offline address book. Noticed that new exchange users added some days ago are not appearing in offline address book on outlook 2010 clients. Checked the oab folder on the client and the time stamp show 8. Outlook 2007 and previous tools sendreceive download address book outlook 2010, outlook 20 and outlook 2016.
When clients download oab over outlook 200320072010. Oab i then opened outlook using test autodiscover and copypasted the link to the oab and added the url all the way down to oab. However, serious problems might occur if you modify the registry incorrectly. This passes on the same settings to the oab virtual directory. To further test the oab, beside manually downloading it in outlook, you can write down the oab url, paste it into the address box in windows internet explorer, add oab. Sendreceive send receive groups download address book you can manually. Downloading the address book hangs and freezes exchange 2010outlook 2010. Your profile stores a variety of settings that control how outlook looks and feels. I havent tried other versions of outlook because 2010 is what the executives have. Another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. To use the inbox repair tool, exit outlook, go to repair outlook data files.
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